$5 / user / month starting point
Essentials
Light advisory support, Microsoft 365 hygiene review, documentation, and periodic planning.
Managed services
Infrastructure modernization, reliability, and managed IT support.
Snapdone supports organizations that need stable infrastructure, stronger Microsoft operations, cybersecurity safeguards, vendor coordination, continuity planning, and workflow-aware support.
Service offer
A clear MSP menu for healthcare, legal, and document-heavy teams.
Healthcare, legal, and document-heavy organizations have sensitive data, vendor-heavy systems, staff under time pressure, and limited tolerance for avoidable outages. Support has to address reliability, security, workflow, and ownership together.
Because Snapdone comes from a workflow and document background, the service model is not limited to fixing machines. It also addresses infrastructure modernization, Microsoft 365, identity, EHR/EMR environments, document workflow, data operations, continuity planning, vendor governance, and staff adoption.
Managed service options
Service tiers should match support load, risk, and operating complexity.
$25-$50 / user / month
Productivity Support
User support, Word and Outlook help, account setup, device onboarding, printer cleanup, and workflow tuning.
$75-$125 / user / month
Secure Operations
Identity hardening, endpoint protection, patching, email defense, backup review, vendor coordination, and operational reporting.
$150-$200 / user / month
Full-Service Management
Helpdesk, monitoring, lifecycle planning, automation support, security operations assistance, and on-site coordination when needed.
Core offering areas
Modernization, security, workflow, continuity, support, governance, and adoption.
Infrastructure modernization and reliability
Cybersecurity and HIPAA-aligned safeguards
EHR/EMR optimization and integration support
Data management and operational reporting
Telehealth enablement and optimization
Clinical and legal workflow automation
Business continuity, redundancy, and disaster recovery
Helpdesk and on-site support models
Vendor management and technology governance
Staff training and digital adoption
What gets reviewed
The work starts with the systems that create downtime, risk, and staff drag.
A useful MSP engagement has to look beyond tickets. It should identify the operational weak points that create repeated support issues and turn them into a practical improvement plan.
Network and connectivity
Bandwidth, Wi-Fi coverage, segmentation, firewalls, remote access, failover options, and vendor handoffs.
Microsoft tenant health
Microsoft 365 licensing, Exchange, Teams, SharePoint, Entra ID, MFA, account hygiene, and access structure.
Endpoints and devices
Workstations, shared devices, clinical or front-desk stations, tablets, printers, scanners, patching, and lifecycle planning.
Security baseline
Identity controls, endpoint protection, email defense, backup posture, privileged access, logging, and documentation gaps.
Applications and vendors
EHR/EMR, practice management, document systems, billing, labs, imaging, phones, copiers, portals, and escalation paths.
Workflow and adoption
Onboarding, recurring staff pain points, documentation, quick-guides, forms, intake, reporting, and training needs.
Infrastructure pricing
Service fees do not hide infrastructure costs.
Microsoft licensing, Azure usage, backup, security tools, networking, storage, hardware, phone systems, cameras, access control, and clinical devices are scoped separately from service labor.
That separation keeps pricing defensible: the monthly service tier reflects support expectations, while infrastructure reflects the actual environment. Security and HIPAA-related work is scoped as technical and operational support, not as legal certification.
Review Pricing ModelExpected outputs
A stronger MSP relationship should produce visible operating structure.
Known environment
Core systems, vendors, devices, user counts, support paths, and risk areas are documented instead of tribal knowledge.
Cleaner access
Accounts, groups, MFA, shared mailboxes, privileged roles, and onboarding steps are easier to understand and maintain.
Fewer repeated failures
Recurring issues are tracked back to root causes such as weak Wi-Fi, old devices, vendor confusion, or missing standards.
Better planning
Licensing, hardware refresh, Azure usage, backup, security tools, and project work are planned separately from support labor.
Next step
Start with the systems affecting reliability, security, workflow, and staff time.
A managed services review should identify user count, device count, Microsoft tenant state, EHR/EMR or practice-management systems, vendor dependencies, backup posture, security concerns, support expectations, and recurring workflow problems.