Frequently Asked Questions

How do I download and install Snapnumbers?

Click here to visit the Snapnumbers download page.

How do I upgrade to the full version of Snapnumbers?

Click here to visit the Snapnumbers page to buy a license.

Are my Snapnumbered documents compatible with other people who don't have the Snapnumbers program?

Yes. Snapnumbers are created with Word's ListNum fields, which are supported in Word 97, Word 2000, Word XP, Word 2003, Word 2007, and Word 2010.

What is the "ListNum bug" in Word 2003, and how do I fix it?

Early releases of Microsoft Word 2003 contained a bug that sometimes caused the program to crash when using ListNum fields (Snapnumbers are a type of ListNum field). The bug was remedied in Office 2003 Service Pack 3. Verify that you are using Word 2003 SP3 or later by visiting www.office.microsoft.com/officeupdate and clicking "Check for Microsoft Updates".

Note that this bug exists ONLY in Word 2003, so you don't need to worry about it if you are using Word 97, Word 2000, Word XP, Word 2007, or Word 2010.

What's the difference between the free version of Snapnumbers and the full version?

Click here for for a side-by-side comparison.

Can I use Snapnumbers together with styles (especially numbered Heading styles)?

Yes. Snapnumbers do not require the use of styles, but you are welcome to use styles to format any text, including Snapnumbers. If you use numbered Heading styles in a document that also contains Snapnumbers, the outline levels will interleave correctly, and the appearance of each level will match between the Heading styles and the Snapnumbers.

What does the Level 0 (auto) Snapnumber do?

Most Snapnumbers (Level 1 through Level 9) are assigned a specific level that does not change, even when you change the format of the paragraph containing the Snapnumber. But Level 0 Snapnumbers are a special type that automatically changes level depending on the level of the preceding Snapnumber. So, for example, when a Level 0 Snapnumber is preceded by a Level 1 Snapnumber, it will appear as a Level 2 Snapnumber. But of the same Level 0 Snapnumber is moved to a different spot in the document where it is preceded by a Level 6 Snapnumber, then it will appear as a Level 7 Snapnumber.

(If that sounds complex, don't worry -- most people never find occasion to use Level 0 Snapnumbers.)